Refund policy

We hope you love your jewellery. If something isn’t quite right, we’re here to help.

Returns

You can cancel your order for any reason within 30 days of the day after it is delivered. Let us know at hi@theresheisjewels.com, then send the item back within 14 days of telling us.

Please return items unworn and in their original condition and packaging. This includes earrings.

Return shipping

Return postage is paid by you, unless the item is faulty. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit.

Exchanges

If you would like a different size or piece, contact us within 30 days of delivery and we will arrange an exchange, subject to availability.

Non-returnable items

Gift cards cannot be returned. Rings designed with you, and pieces made, resized or engraved to your request, cannot be returned for a change of mind. Your rights for faulty items still apply.

Refunds

We refund the full price, together with the cost of standard delivery if you paid for it, within 14 days of receiving the item back or receiving proof that you have sent it, whichever comes first. If you chose a faster delivery option, we refund the cost of standard delivery. Refunds go to your original payment method.

If an item comes back worn or damaged, we may reduce the refund to reflect the loss in value.

Faulty items

If something is wrong with your piece, please contact us and include clear photographs. If you tell us within 30 days of delivery, you are entitled to a full refund. After that, we will repair or replace the item, and if that is not possible, we will offer a refund. We cover the cost of returning a faulty item.

2 year warranty

Every piece is covered by a 2 year warranty against manufacturing faults, starting from the day it is delivered. The warranty does not cover accidental damage, loss or normal wear, and it does not affect your statutory rights under UK consumer law.

Jewellery care

Our pieces are delicate by nature and should be handled with care. General wear and tear, or damage caused by water, cosmetics, chemicals, or improper care, is not considered a fault.

Business information

This website is operated by THERESHEIS.jewels, 7/24a Allanfield, Edinburgh, United Kingdom.

Contact

To request a return or report an issue, please email hi@theresheisjewels.com before sending any item back.