Delivery & Returns

Delivery

Free Shipping Worldwide

Every order ships free, whatever its value, to the UK and to all countries we deliver to.

Order Processing & Delivery

All orders are carefully prepared and dispatched within 1 to 3 business days. Delivery times shown at checkout are estimates and may vary due to courier schedules.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please check your delivery details carefully at checkout so your order reaches you without delay.

International Delivery

International shipping is free. Estimated delivery times are shown at checkout. Orders delivered outside the UK may be subject to import duties, taxes and customs fees charged by the destination country. These are paid by the recipient and are usually collected by the courier on delivery.

Returns

You can cancel your order for any reason within 30 days of the day after it is delivered. Let us know at hi@theresheisjewels.com, then send the item back within 14 days of telling us.

Please return items unworn and in their original packaging. This includes earrings.

Return postage is paid by you, unless the item is faulty. Email us before sending your item and we will tell you how to send it back. We recommend a tracked service, as we cannot be responsible for parcels lost in transit.

Refunds

We refund the full price, together with the cost of standard delivery if you paid for it, within 14 days of receiving the item back or receiving proof that you have sent it, whichever comes first. If you chose a faster delivery option, we refund the cost of standard delivery. Refunds go to your original payment method.

If an item comes back worn or damaged, we may reduce the refund to reflect the loss in value.

Made to Order and Personalised Pieces

Rings designed with you, and pieces made or engraved to your request, cannot be returned for a change of mind. Your rights for faulty items still apply.

Gift Cards

Gift cards cannot be returned.

Exchanges

If you would like a different size or piece, contact us within 30 days of delivery and we will arrange an exchange, subject to availability.

Faulty Items

If something is wrong with your piece, contact us and include a few photos if you can. If you tell us within 30 days of delivery, you are entitled to a full refund. After that, we will repair or replace the item, and if that is not possible, we will offer a refund. We cover the cost of returning a faulty item.

2 Year Warranty

Every piece is covered by a 2 year warranty against manufacturing faults, starting from the day it is delivered. The warranty does not cover accidental damage, loss, or normal wear. It is given in addition to your statutory rights under UK consumer law and does not affect them.

Jewellery Care

Normal wear, or damage caused by water, cosmetics, chemicals or rough handling, is not a manufacturing fault.

Business Information

This website is operated by THERESHEIS.jewels, 7/24a Allanfield, Edinburgh, United Kingdom.

Contact

To start a return or report a problem, email hi@theresheisjewels.com.