What materials are used in your jewellery?

We craft timeless fine jewellery using 9k and 14k solid gold, with selected pieces available in silver and gold plated finishes. Each product page lists the material details so you can shop with confidence.

Do you sell solid gold jewellery?

Yes. We offer solid gold designs in 9k and 14k. We also have collections in silver and gold plated finishes, clearly labelled under 'By Material'.

Is your jewellery suitable for gifting?

Yes. Every order arrives beautifully packaged and includes a certificate of authenticity.

We are a small, independent jewellery brand based in Scotland, UK.

How long does dispatch take?

Orders are typically prepared and dispatched within 1–3 business days.

Do you ship internationally?

Yes, we ship internationally where available. Rates and delivery estimates are shown at checkout.

What is your returns policy?

Returns are accepted within 14 days of delivery. Earrings cannot be returned unless faulty for hygiene reasons.

Delivery & Returns

Delivery

United Kingdom

We offer complimentary standard delivery on all UK orders over £100.

For orders below this value, delivery costs are calculated at checkout based on the selected service.

Order Processing & Delivery

All orders are carefully prepared and dispatched within 1–3 business days.

Delivery times shown at checkout are estimates only and may vary due to courier schedules or circumstances beyond our control.

Tracking & Delivery Details

Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.

Please ensure all delivery information provided at checkout is accurate. We cannot be responsible for delays, failed deliveries, or losses caused by incorrect or incomplete delivery details.

International Delivery

Where available, international shipping rates and estimated delivery times are shown at checkout. Any customs duties, taxes, or import charges incurred are the responsibility of the recipient.

Returns

We hope you love your jewellery. If for any reason you are not completely satisfied, please review the policy below.

We accept returns within 14 days of delivery, in accordance with UK consumer law.

To be eligible for a return, items must be:

Unworn and unused
In original condition and packaging

For hygiene reasons, earrings cannot be returned unless they are faulty.

Customers are responsible for ensuring returned items are securely packaged.

Non-Returnable Items

We do not accept returns on:

Earrings (unless faulty)
Gift cards
Items showing signs of wear, damage, or improper care

Faulty Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with clear photographs.

Approved faulty items will be refunded or replaced.

Refunds

Once your return is received and inspected, we will notify you of approval.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item.

Original shipping costs are non-refundable unless the item is confirmed as faulty.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed as faulty.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Jewellery Care

Normal wear and tear, tarnishing, or damage caused by exposure to water, cosmetics, chemicals, or improper care is not considered a fault.

Business Information

This website is operated by THERESHEIS.jewels, a UK-based business.

Contact

To request a return or report an issue, please contact us via our website before sending any items back.