Frequently Asked Questions

We curate timeless fine jewellery using 9ct, plus selected pieces in 18ct gold. Each product page lists the material details so you can shop with confidence.

Yes, we offer solid gold designs in 9ct and 18ct.

Yes. Every order arrives beautifully packaged and includes a certificate of authenticity, making it perfect for gifting (or keeping).

We are a small, independent brand based in Edinburgh, Scotland (UK). Every detail is handled with care.

Orders are typically prepared and dispatched within 1-3 business days.

Shipping is free on every order, to the UK and to all countries we deliver to. The available countries are shown at checkout.

Yes, we ship internationally, and international shipping is free. Estimated delivery times are shown at checkout. Orders delivered outside the UK may be subject to import duties, taxes and customs fees, which are the responsibility of the recipient and are usually collected by the courier on delivery.

If tracking is available for your shipping service, you'll receive an email with tracking details once your order has been dispatched.

We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging.

Yes, if they're unworn. 

Please contact us within 30 days of delivery with clear photos. We will offer a full refund, a repair or a replacement, and we cover the cost of returning a faulty item.

Shipping is free on all orders, so there are no shipping costs to refund.

Return postage is paid by the customer, unless the item is faulty. Please email us at hi@theresheisjewels.com before sending anything back and we will send you the return details. We recommend a tracked service, as we can’t be responsible for parcels lost in transit.