Refund Policy

We want you to love your jewellery. If something isn’t quite right, we’re here to help.

Returns

You can return your order within 14 days of receiving it.
To start a return, just contact us with your order number and we’ll guide you through the simple steps.

Items must be:

• Unworn and unused

• In their original condition

• In their original packaging

This includes earrings — provided they are returned unworn and unused, in their original packaging.

Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Please allow a few working days for your bank to process it.

Exchanges

If you’d like to exchange an item, reach out within 14 days and we’ll arrange that for you (subject to availability).

Non-returnable items

We cannot accept returns on:

• Gift cards

• Items showing signs of wear, damage, or improper care

Faulty or incorrect items

If your item arrives damaged or you received the wrong piece, please email us within 7 days.
We’ll replace it or refund you right away — whichever you prefer.

Return shipping

Return postage costs are the responsibility of the customer unless the item is faulty.

Need help?

If you’re unsure about anything, we’re always here.
Just reach out — we’ll take care of you.