Frequently Asked Questions
What materials do you use?
We curate timeless fine jewellery using 9k, plus selected pieces in silver and gold plated finishes. Each product page lists the material details so you can shop with confidence.
Is your jewellery solid gold?
Yes — we offer solid gold designs in 9k. We also have collections in silver and gold plated, clearly labelled under “By Material”.
Do you provide an authenticity certificate?
Yes. Every order arrives beautifully packaged and includes a certificate of authenticity, making it perfect for gifting (or keeping).
Where are you based?
We are a small, independent brand based in Scotland (UK). Every detail is handled with care.
How long does it take to process an order?
Orders are typically prepared and dispatched within 1–3 business days.
How much is shipping?
Shipping is free (as per your store setup). If any destination-specific options apply, they’ll appear at checkout.
Do you ship internationally?
Yes, we ship internationally where available. Rates and delivery estimates are shown at checkout. Any customs duties or taxes are the responsibility of the recipient.
Will I receive tracking?
If tracking is available for your shipping service, you’ll receive an email with tracking details once your order has been dispatched.
What is your returns policy?
We accept returns within 14 days of delivery, in line with UK consumer law. Items must be unworn, unused, and in original packaging.
Can I return earrings?
For hygiene reasons, earrings cannot be returned unless they are faulty.
What should I do if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery with clear photos. If approved, we’ll offer a refund or replacement.
Are shipping costs refundable?
Original shipping costs are non-refundable unless the item is confirmed faulty.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is confirmed faulty. We recommend using a tracked service.
